{"id":"0aoe04y4","bookingPolicy":{"type":"text","details":"\nBooking & Payment A per person non-refundable deposit or full payment is required at the time the booking is made dependent on the product. Full payment is due 30 before the booking date unless you are informed otherwise. No booking confirmation can be issued until a deposit or full payment has been received. Bath Outdoors Limited reserves the right to regard any booking that has not been paid for in full by the due date as a cancellation. Under these circumstances, you will be liable for cancellation charges outlined below: For bookings taken inside the balance due date, full payment must be made immediately. We reserve the right to refuse a booking without any given reason. 3% will be added to bookings made by credit card to cover credit card company charges. Where the deposit was originally made by credit/debit/switch card, the balance will be taken automatically on the Balance Due Date unless you inform us otherwise i.e. send in a cheque before the balance date. No other invoice will be raised for the balance. Booking Amendments If you wish to alter any details of a confirmed booking, Bath Outdoors Limited will do its best to accommodate the new requirements. All cost incurred by us meeting any amendment request together with a nominal administration charge of £15 per person, will be passed on to you. Cancellation by the Customer If you, or any of your party needs to cancel, then the first named person on the booking form must advise us in writing as soon as possible. Cancellation charges as outlined below will apply. The cancellation will only be effective from the date that the cancellation is received in our office. Cancellation charges will be payable as follows: Cancellation fee of 100% is charged if cancelled 7 days or less before the event Cancellation fee of 50% is charged if cancelled 14 days or less before the event Cancellation fee of 25% is charged if cancelled 30 days or less before the event The actual level of charge will be dependent upon what, if any, elements of your package can be resold (even at discount) on your behalf, net of reasonable costs to mitigate your loss. You may substitute party members and/or transfer your entire booking to other people (introduced by you) without paying cancellation charges, although other amendment charges may be payable, providing that the following requirements are met: You must notify us in writing of the substitution or transfer not less than 7 days before your booking, giving us full details of the replacement person(s). The replacement person(s) must comply with all conditions applicable to the arrangements, including acceptance of the booking conditions. All costs and charges incurred by us and/or imposed by any of our suppliers as a result must be paid before the transfer can be effected. Alteration or Cancellation by Bath Outdoors Limited Every effort will be made to operate the package as advertised. Regrettably, it may sometimes be necessary for Bath Outdoors Limited to make alterations to the package both before and after your booking has been confirmed and we must reserve the right in our absolute discretion to do so. However, except in the case of \"force majeure” as defined below, we will endeavor not to make any significant changes (as defined in this clause) unless we are able to notify you, not later than 14 days before departure. Significant changes are deemed to be those that we make prior to your departure that involve changing your changing your chosen accommodation to one of a lower standard. Any other changes will be treated as minor changes. Minor changes do not entitle you to change to another holiday or cancel without paying our normal charges. Compensation is not payable in the case of minor changes. If we make a significant change to your trip we will notify you in writing as soon as possible. You may; Accept the revised arrangements as notified to you or Cancel your holiday and receive a full refund of all monies paid to us. In these booking conditions \"force majeure” means any event that we and/or the suppliers of the service(s) in question could not, even with all due care, foresee or avoid. Such circumstances may include, but are not limited to; war, or the threat of war, civil strife, riot, terrorist activity, natural or nuclear disaster, fire, industrial dispute, adverse weather conditions and all similar events outside our control. Bath Outdoors Limited will not cancel a booking unless it is compelled to do so as a result of \"force majeure” as defined above. In the event of cancellation by Bath Outdoors Limited, except where circumstances amount to force majeure, a full refund of all monies paid by the customer is guaranteed. The customer shall not be entitled to any further sum by way of compensation or damages. We reserve the right to cancel or terminate your booking and that of the rest of your party at any time: Should we, or any of the providers of services to you consider your conduct, or that of any member of your party, likely to pose a danger or threat to safety, comfort or enjoyment of others or be likely to do so. If you failed to disclose any material fact to us. If you breach any of these booking conditions. No refunds or compensation will be given in these circumstances. Should we cancel in circumstances other than those detailed above we will offer a full refund unless cancellation was due to unexpected events beyond our control. We strongly recommend that you insure against this possibility. Event cancellation or threat of cancellation or change of event date will not entitle you to a refund from Bath Outdoors Limited. Bath Outdoors Limited cannot be held responsible for any monetary loss, inconvenience or any other circumstances. Insurance For all bookings we strongly advise that you take out adequate insurance cover. It is your responsibility to look after and care for your possessions, valuables and money for the duration of your booking. You should not leave these items unattended in your accommodation. We strongly recommend that you insure your belongings. We do not accept liability for loss or damage to your possessions unless due to our negligence. Liability Our liability to you is excluded where permitted by statute. We only accept liability for death or injury or illness where caused by the negligent acts and / or omissions of our employees, agents, suppliers and subcontractors whilst acting in the course or scope of their employment with us. In all cases except personal injury or death, our liability to you is limited to a maximum of the cost of the relevant person's booking. Complaints In the event that you encounter a problem during your booking it is essential that you advise our local representative and the supplier of the deficient services immediately so that every effort can be made to rectify the problem on the spot. If the matter is not resolved to your satisfaction you must notify us in writing within 28 days of the end of your booked arrangements. For claims which do not involve personal injury, illness or death, we regret that we cannot accept liability in respect of claims received after 28 days and/or which have not been reported to our representative and the supplier of the appropriate service at the time the problem occurred. Jurisdiction Your contract is governed by English law and all disputes are subject to the exclusive jurisdiction of the Courts of England and Wales. General You must comply with all notices and communications provided before and during your booking. Final package details will be provided to you approximately 14-21 days before the date of travel. Children under 18 and those unable to look after themselves should be supervised by an adult member of your party at all times. You must not commit or attempt to commit any illegal act. You must use your accommodation and other facilities with care and on departure leave it in a clean and tidy condition. We reserve the right to invoice you for any costs incurred in you not complying with these requirements. We reserve the right to recover from you the costs of: Any damage caused by you to accommodation or other property made available to you. Any compensation we may pay to others, where caused by you or any member of your party. Resolving any acts or omissions of you or any member of your party or as a result of a breach of any of these Booking Conditions. All information provided is up to date at the time given, however you may find that facilities are not available if being maintained or upgraded during your stay. Should any of these booking conditions be officially declared void or unenforceable, the remainder of our arrangements shall remain where possible in full force and effect."},"cancellationPolicy":{"details":"\n

Cancellation charges will be payable as follows:
Cancellation fee of 100% is charged if cancelled 7 days or less before the event
Cancellation fee of 50% is charged if cancelled 14 days or less before the event
Cancellation fee of 25% is charged if cancelled 30 days or less before the event

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