{"id":"bylle2m3","contactEmail":"events@kelmarsh.com","phone":"01604686543","description":"Kelmarsh Events Ltd was established in 2004 as the commercial arm of the Trust. Its role is to generate income that directly supports the conservation and charitable work of the Kelmarsh Trust. By hosting weddings, corporate events, festivals, outdoor experiences and private celebrations, the Events team helps fund the ongoing care of the Hall, gardens and estate","bookingPolicy":{"type":"text","details":" \n\nForest of Secrets Terms and Conditions \n\nForest of Secrets at Kelmarsh Hall & Gardens, running from 31\nOctober 2026 until 2 January 2027.\n\nBy purchasing a ticket and attending Forest of Secrets, you agree\nto these Terms and Conditions.\n\n

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\n\nTicket Purchases\n\nAll tickets are non-refundable. Once purchased, tickets\ncannot be cancelled or refunded except where Forest of Secrets cancels the\nevent in accordance with these Terms and Conditions.\n\nOnly tickets purchased through the official Forest of Secrets\nbooking system or an authorised ticket agent are valid for entry.\n\n

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\n\nTicket Resale\n\nTickets are sold for personal use only and may not be resold,\nadvertised for resale, transferred for commercial gain or offered for sale\nthrough any unauthorised third-party platform, marketplace or ticket resale\nwebsite without the prior written consent of Forest of Secrets.\n\nTickets purchased through unauthorised resale websites or\nthird-party sellers will not be accepted for entry and may be cancelled without\nnotice.\n\nForest of Secrets accepts no responsibility for tickets purchased\nthrough unauthorised third parties.\n\n

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\n\nChanging Your Visit Date\n\nWe understand that plans can change. If you are unable to attend\nyour booked date, you may change your tickets yourself using our online\nself-service booking system.\n\n

Ticket transfers are\n available up to 3 days (72 hours) before your scheduled visit.
Changes are subject to\n availability.
No changes can be made\n within 3 days of your booked event date.
Tickets cannot be\n exchanged for cash or refunded if you are unable to attend.

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\n\nEvent Cancellation Due to Severe Weather or Other Circumstances\n\nThe safety of our visitors and staff is our priority.\n\nIn the unlikely event that Forest of Secrets is cancelled in\nfull due to severe weather or other circumstances beyond our reasonable\ncontrol, affected ticket holders will be offered the opportunity to transfer\ntheir tickets to an alternative available date, subject to availability.\n\nCustomers will be contacted using the email address provided at\nthe time of booking as soon as reasonably possible with details of the\navailable options.\n\nGuests will have 3 days from the date of the cancellation\nemail to select an alternative available event date. If no alternative date is\nselected within this period, Forest of Secrets reserves the right to release\nthe booking, subject to any rights required under applicable consumer law.\n\n

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\n\nPartial Disruption or Partial Cancellation\n\nForest of Secrets is an outdoor event and, where it is safe to do\nso, we will endeavour to continue operating even if parts of the event are\naffected by adverse weather or other unforeseen circumstances.\n\nIf we are required to:\n\n

Delay opening;
Open later than\n advertised;
Close earlier than\n planned; or
Temporarily or\n permanently close individual areas, attractions or sections of the event\n (for example due to flooding, fallen trees or other safety concerns),

\n\nthis shall not constitute cancellation of the event. The\ntransfer provisions above apply only where the event is cancelled in full\nby the organisers.\n\n

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\n\nForce Majeure\n\nForest of Secrets shall not be liable for any delay, interruption,\nalteration or cancellation of the event arising from circumstances beyond our\nreasonable control, including but not limited to:\n\n

Severe weather, storms\n or flooding;
Fire or other emergency\n incidents;
Government restrictions\n or changes in law;
Epidemics or pandemics;
Acts of terrorism or\n threats to public safety;
Civil unrest or\n industrial disputes;
Utility or\n telecommunications failures;
Failure of suppliers or\n contractors; or
Any other event or\n circumstance making it unsafe, illegal or impracticable to operate the\n event.

\n\nWhere Forest of Secrets is cancelled in full as a result of\na Force Majeure event, ticket holders will be offered the opportunity to\ntransfer their tickets to an alternative available date, subject to\navailability.\n\nDelays to opening, temporary closures, reduced operating hours,\nearly closure or closure of individual attractions or sections of the event\nshall not be treated as cancellation of the event in full and shall not entitle\nticket holders to a refund or transfer.\n\n

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\n\nWeather Conditions\n\nForest of Secrets is an outdoor event and will operate in most\nweather conditions, including rain, cold weather and wind.\n\nPlease dress appropriately for the conditions.\n\nTickets will not be refunded or exchanged because of poor weather\nunless the event is officially cancelled in full by the organisers.\n\n

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\n\nLate Arrivals & Non-Attendance\n\nTickets cannot be refunded or transferred if you:\n\n

Arrive after your\n allocated entry time.
Choose not to attend\n your booked session.
Are unable to attend for\n personal reasons after the 3-day transfer deadline has passed.

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\n\nUnder-18 Supervision\n\nChildren under the age of 18 must be accompanied and\nsupervised at all times by a responsible adult aged 18 years or over.\n\nThe accompanying adult is responsible for the safety, welfare and\nbehaviour of the children in their care throughout the event.\n\n

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\n\nAdmission & Security\n\nTo ensure the safety and enjoyment of all visitors, Forest of\nSecrets reserves the right to carry out reasonable security measures, including\nbag inspections where considered necessary.\n\nThe following conditions apply:\n\n

No food or drink may be\n brought onto the event site unless required for medical reasons or infant\n feeding.
Food and beverages will\n be available to purchase on site.
Visitors must comply\n with all reasonable instructions given by event staff, security personnel\n and emergency services.
Weapons, fireworks,\n flares, laser devices, illegal substances and other dangerous or\n prohibited items are not permitted.
Visitors who appear\n intoxicated or whose behaviour is abusive, threatening, dangerous or\n likely to affect the enjoyment of others may be refused entry or removed\n from the event without refund.
Anyone causing damage to\n the venue or event infrastructure may be removed and held responsible for\n the cost of repairs.

\n\nForest of Secrets reserves the right to refuse admission or remove\nany visitor from the event without refund where reasonably necessary to protect\nthe safety, security or enjoyment of visitors, staff or the venue.\n\n

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\n\nHealth & Safety\n\nForest of Secrets is an outdoor event within historic parkland.\n\nVisitors must:\n\n

Remain on designated\n pathways.
Not enter restricted or\n fenced-off areas.
Take extra care on\n uneven or slippery surfaces.
Refrain from running\n along the trail.
Follow all safety\n signage.
Comply with instructions\n from event staff during emergencies.

\n\nChildren must remain supervised at all times.\n\nOnly registered assistance dogs are permitted unless otherwise\nstated in the event information.\n\nSmoking and vaping are only permitted in designated areas where\nprovided.\n\n

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\n\nAccessibility\n\nForest of Secrets has been designed so that the majority of the\nroute is suitable for wheelchair users, mobility aids and prams.\n\nAs the event takes place within the natural grounds of Kelmarsh\nHall & Gardens, visitors should be aware that some areas include uneven\nground, gravel paths, grass, slopes, exposed tree roots and other natural\nsurfaces. Ground conditions may vary depending on the weather.\n\nVisitors with specific accessibility requirements are encouraged\nto contact our customer support team before booking.\n\n

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\n\nRight to Refuse Entry or Remove Visitors\n\nForest of Secrets reserves the right to refuse admission or remove\nany visitor from the event without refund where it reasonably considers this\nnecessary, including where a visitor:\n\n

Behaves in a\n threatening, abusive, disruptive or unsafe manner.
Appears to be under the\n influence of alcohol or drugs.
Fails to comply with\n reasonable instructions from staff or security.
Attempts to use an\n invalid, altered or fraudulently obtained ticket.
Acts in a way likely to\n compromise the safety or enjoyment of other visitors.

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\n\nLiability\n\nVisitors attend Forest of Secrets at their own risk.\n\nForest of Secrets, Kelmarsh Hall & Gardens, its employees,\ncontractors and agents accept no responsibility for the loss, theft or damage\nof personal belongings brought onto the site.\n\nNothing in these Terms and Conditions excludes or limits liability\nfor:\n\n

Death or personal injury\n caused by negligence.
Fraud or fraudulent\n misrepresentation.
Any other liability that\n cannot legally be excluded under the laws of England and Wales.

\n\nSubject to the above, Forest of Secrets shall not be liable for\nindirect or consequential loss, disappointment, travel expenses, accommodation\ncosts or any other expenses arising from delays, alterations, cancellation,\npartial closure or circumstances beyond our reasonable control.\n\nVisitors are responsible for wearing suitable clothing and\nappropriate footwear and for taking reasonable care whilst moving around the\nsite.\n\nMedical Conditions & Strobe Lighting\n\nSome areas of Forest of Secrets may contain flashing lights,\ntheatrical effects, smoke or haze, loud sounds and low-light environments.\nVisitors with epilepsy, heart conditions, sensory sensitivities or other\nrelevant medical conditions should consider whether the experience is suitable\nfor them. If you have any concerns, please contact us before booking.\n\nGroup Bookings\n\nWe welcome group bookings, school visits and organised groups.\n\nFor groups of 10 or more guests, please contact our\ncustomer support team directly for assistance with your booking and to discuss\nany group discounts or tailored booking options that may be available.\n\nPlease contact us at events@kelmarsh.com\nor call 01604 686543.\n\nPhotography & Recording\n\nGuests are welcome to take photographs and record their personal\nexperience during Forest of Secrets for private, non-commercial use.\n\nForest of Secrets and its authorised representatives may also\nphotograph or film the event for promotional, marketing and publicity purposes,\nincluding use on our website, social media channels, printed materials and\nfuture advertising.\n\nBy attending the event, you acknowledge that you may appear in\nsuch photography or recordings and consent to their use for these purposes\nwithout compensation.\n\nIf you would prefer not to appear in official photography or\nfilming, please notify a member of staff upon arrival at check-in and we will\nmake reasonable efforts to accommodate your request.\n\n \n\n

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\n\nGeneral Terms\n\nThese Terms and Conditions are governed by the laws of England\nand Wales, and any disputes shall be subject to the exclusive jurisdiction\nof the English courts.\n\nIf any provision of these Terms and Conditions is found to be\ninvalid or unenforceable, the remaining provisions shall continue in full force\nand effect.\n\nForest of Secrets reserves the right to amend these Terms and\nConditions where reasonably necessary. The latest version will always be\navailable on our website.\n\nAny personal information collected as part of your booking will be\nprocessed in accordance with our Privacy Policy and applicable UK data\nprotection legislation.\n\n

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\n\nContact Us\n\n

If you have any questions regarding your booking, please contact\nour customer support team before your visit and we will be happy to assist - events@kelmarsh.com - 01604686543.

"},"cancellationPolicy":{"type":"custom","details":"Ticket Cancellation & Transfers

All tickets are non-refundable.
If you can no longer attend your booked date, you may transfer your tickets to another available date using our online self-service booking portal.
Ticket transfers must be completed no later than 3 days (72 hours) before your booked event date and are subject to availability.
No refunds or transfers will be offered within 3 days of your booked date.

Event Cancellation: Forest of Secrets is an outdoor event and will operate in most weather conditions.

Should we need to cancel the event in full due to severe weather or other exceptional circumstances, affected ticket holders will be offered the opportunity to transfer their booking to another available date. We will contact customers by email with further information.

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