{"id":"x83lcts2","contactEmail":"info@wintermagiconice.co.uk","phone":"na","description":"Winter Magic on Ice - a festive ice rink and Santa's grotto at Wennington Green, Old Ford, London E3 5TD.","bookingPolicy":{"type":"text","details":"Winter Magic on Ice \nAssumption of risk\nSkaters and spectators are deemed to have knowledge of and assume the inherent risks of skating, which include, but are not limited to:\n

Injuries resulting from collision or contact with other skaters
Injuries resulting from falls
Injuries involving objects or artificial structures that are properly within the intended path of travel of the skater

Injuries resulting from wet flooring

\nHigh risk groups\nSkating is not suitable for:\n

Pregnant women
Anyone with a heart condition

\nChildren\n

A child is defined as anyone under the age of 16
If a child does not have proof of age, it is at the discretion of Ice Rink Management whether a child or adult ticket is required
No one under the age of 4 will be allowed on the rink
Children aged 4-12 must be accompanied by an adult on the rink
Management reserves the right to refuse entry and the Ice Rink Management decision is final
Management reserves the right to refuse entry to, or eject, patrons from the rink without refund
Refunds are only given at management discretion

Personal belongings are left at the owner’s risk

Skating rules\n

Do not:

Sit on or climb over the safety barrier
Chip or throw any ice
Skate at excessive speed
Smoke, drink or eat on the ice
Drop litter on the ice
Carry babies or young children on the ice
Skate in chains of more than two
Wear scarves or long coats on the ice
Carry handbags or any bags on the ice
Cut across the middle of the rink
Play tag
Consume alcohol before skating
Wear peaked caps or hoods on the ice
Congregate at the barrier entrance

\nDo:\n

Make sure skates are correctly tightened
Wear gloves
Skate in an anticlockwise direction only
Follow instructions given by Ice Rink Management
Follow instructions given by the Ice Marshals

\nEmergencies and security\nDo not:\n

Leave any belongings unattended
Congregate in or block any ice rink exits or fire exits
Return to skate hire if an alarm has been raised - follow all Fire and Ice Marshal directions
Run with skates on, or take skates off before leaving the rink. In an emergency, seating will be provided at the assembly point
Play with or move any fire equipment
Smoke on entry to skate hire

\nDo:\n

Follow the Fire Marshal and Ice Marshal in any emergency
Follow the matting provided for skaters when leaving the ice rink
Take skates off once clear of the ice rink, using the matting and chairs provided
Report to the fire assembly point once skates have been removed
Tell your child that if you become separated, they should find the nearest Ice Marshal and stay with them at all times

Allow belongings to be checked before leaving them at the skate counter

\nThank you for reading the safety rules. If you are unsure about going on the rink, please check with a member of staff.\n

General terms and conditions\n

All users of the ice rink skate at their own risk
Socks and gloves must be worn. Do not wear long coats, long scarves or dangly jewellery
No smoking, alcohol, food or drink within the ice rink barriers
Do not use mobile phones or cameras on the ice
Please place any rubbish in the bins provided
If you have any medical condition that may be affected by skating, lighting, loud music etc, please advise rink management. Rink management holds the right to refuse entry onto the ice
Ice skates must only be worn in the skate room or on the ice
Please do not sit on or climb over the ice rink barriers
If you notice dangerous behaviour or anyone not following the rink rules, notify a rink steward immediately
Abusive or anti-social behaviour will not be tolerated and will result in immediate removal from the rink
If you are hurt or see anyone injured, notify a steward immediately
A first aid station is located in the rink marquees
Tickets are non-transferable and non-refundable. In exceptional circumstances, and at the sole discretion of management, the rink may need to close. If this happens, everything will be done to rearrange another convenient skating session
If the rink is closed for any reason, we will keep the ticket office website updated (the main cause of closure is severe windy conditions)
By entering the ice rink you consent to any photography, filming or recording authorised or arranged by us for promotional purposes. We will use reasonable endeavours to let you know when this is taking place
Rink staff are there for your safety and you must follow their instructions at all times
Items left at the skate counter are left at the owner’s risk
In an emergency, all skaters must follow the instructions of rink managers and marshals

\nGroup bookings\n

A group booking is 8 or more people
For organised parties or gatherings, please contact the ticket office and rink management
Group bookings of children under 12 must be accompanied by a skating adult. We advise the following ratios for schools, community and family groups:\n
- 2 staff members or parents for every 6 children aged 7 or under
- 2 staff members or parents for every 10 children aged 8 or over
- 2 staff members or parents for every 4 children with moderate learning difficulties or moderate behavioural needs
- 1 to 1 supervision for children with severe learning difficulties or severe behavioural needs, where deemed necessary
- 1 to 1 supervision for anyone with a disability, where deemed necessary
\n
Rink management must be informed of all group bookings

\nAccessibility and special needs\n

We welcome everyone with special needs - please contact rink management or the ticket office for advice
Wheelchair users must have a carer with them where deemed necessary
Only one wheelchair is allowed on the ice at any one time, unless arranged in advance as part of a group booking with rink management
Wheelchairs must not be left stationary or stop on the barrier line, as the wheels will burn into the ice and create a hazard for others
People with a disability who do not use a wheelchair must be able to support themselves on the ice and have a carer with them where deemed necessary
All carers accompanying a person with special needs go free

\nBooking\n

We cannot guarantee availability on the day for one-off skating sessions that have not been pre-booked

\nGeneral advice\n

If you fall, take your hands off the ice. To get up, bring one leg up, place your hands on your knee and push yourself up. Do not crawl to the side barriers. If you cannot get up, alert a rink steward
Be aware of your limits and do not exceed them. If you need help, ask a steward
Please wear warm clothing. Socks and gloves must be worn
Make sure your skate laces or clips are tight and the boot gives good ankle support
Do not take off your shoes until you reach the skate counter, and do not put your skates on until you reach your seat

Please note: ice skating is a sport with inherent risks and patrons skate at their own risk. Stevenage Winter Wonderland reserves the right to close or remove any ride, attraction or venue without prior notice.

"},"cancellationPolicy":{"type":"custom","details":"

All tickets are non-refundable. If we have to close due to bad weather or other unforeseen circumstances, you will receive a full refund for any affected bookings.

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